Satisfaction Guarantee

VICEROY, VX NATIONS GUARANTEE

SATISFACTION GUARANTEE

At Viceroy, we proudly stand behind our products and our quality controls. If you currently reside in the United States and are not satisfied with your Viceroy product you purchased from us or from one of our authorized sellers in the United States, please contact us to request a replacement product, if available, or compensation for the full value of the product. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Guarantee is not available for products purchased from unauthorized sellers. The Guarantee is also limited to the original, end-user purchaser for 60 days from the date of purchase.

How To Claim The Guarantee

To submit a Guarantee request, please contact us at contactus@vxnations.com or 1 (917) 426-2004 and have information available regarding where and when you purchased your product. If your request is approved, you will need to provide your proof of purchase and will be instructed to mail your product to a claims processing location within the United States.

Please include reference to the name of the customer who submitted the Guarantee request within the materials you send to us. You must submit your Guarantee request within 60 days of the date of purchase. Please note that the customer is responsible for the costs in connection with mailing the product to the claims processing location.